Refund Policy
When a payment is returned, and how to ask.
Services and appointments
Refunds for individual sessions follow the notice period set out in the cancellation policy. Cancel in time and the payment is refunded or held as credit; cancel late or miss the appointment and the fee is retained, because the time was reserved for you and cannot be filled at short notice.
Deposits
Certification places are held with a $700 deposit; the balance is due 7 days before the training begins.
Memberships and passes
A recurring plan can be cancelled at any time to stop further billing. The period already paid for runs to its end rather than being refunded part-way, and access continues until then.
Courses and trainings
Each programme carries its own withdrawal terms, which are published with it and shown before you pay. Where a deposit secures a limited place, that deposit is committed once the place is held.
Retreats
Retreats are booked against accommodation and venue costs that are committed well in advance, so they carry their own terms, published with each retreat. Travel insurance is strongly recommended. If a retreat is cancelled by Align With Bella, participants may transfer to another date or take a refund of what they paid.
If a session is cancelled by us
If Align With Bella has to cancel or cannot deliver, you choose between rescheduling, a credit, or a full refund of what you paid.
Your statutory rights
Nothing here affects the rights you have under consumer law, including any cooling-off period that applies to your purchase.
How to request a refund
Get in touch through the contact page with the booking or order reference and the date. Approved refunds are returned to the original payment method, and the payment provider's own processing time then applies.
Contact
Questions about these policies can be sent through the contact page, or any of the channels listed on the links page.